HAADI is pleased to announce ITIL® V3 Foundation Training Course. ITIL is a collection of best practices in IT Service Management. ITIL® certification training is relevant to anyone involved in the delivery or support of IT services. Whether you're managing day-to-day IT services, or establishing and refining existing processes, ITIL® exam preparation can help you get the certification, which will apply internationally proven Best Practices for the IT services and the support you provide.
The ITIL® V3 Foundations training course introduces the student to the principles, processes, and functions of ITIL® V3 as preparation for the ITIL® V3 Certification Exam and it's requirements. While the course is designed to provide the student with the information needed to successfully complete the ITIL® V3 Foundations examination, it is the intent of this course to provide insight, practical applications, and other actionable information that can be used to improve an organization's processes.
Instructor
Nadeem Naqvi
[ITIL® V3 Foundation Certified, Six Sigma Green Belt ®]
Mr. Naqvi has been part of Corporate America for the past 20 years. His particular experiences range from Senior Consultant to Vice President R&D in several small and large corporations in North America. He has been instrumental in creating new services, improving processes and redefining functions. His real life experience in all phases of ITIL along with his background in corporate education provides students with a unique opportunity to learn not only the theoretical, but also the practical aspects of ITIL.
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Target Audience:
- All IT Operations
- Technical or Management staff requiring more information about ITIL® V3 framework best practices
- Anyone responsible for managing, implementing, or consulting on ITIL® V3 processes with IT
- Anyone pursuing a certification in ITIL® V3
- Project Managers looking to enhance their career as PMP/ITIL is the most desired combination in Corporate America today.
Learning Objectives
- Service Management as a practice (Comprehension)
- Service Lifecycle (Comprehension)
- Key Principles and Models (Comprehension)
- Generic Concepts (Awareness)
- Selected Processes (Awareness)
- Selected Roles (Awareness)
- Selected Functions (Awareness)
- Technology and Architecture (Awareness)
- ITIL Qualification scheme (Awareness)
- Review of Exam type questions
- Mock Exam to prepare for Certification Exam
Schedule
This course is conducted over three days from 10 am - 6pm. Most students feel comfortable taking the Certification Exam in the week following the last class, with 3-5 hours of study during the week. HAADI has been genrating 100% results over the last 3 years.
Registration http://www.haadi.ca/C891112.php
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